jitaae Privacy Policy

What Types of Information We Collect

We collect various types of information during your registration and use of the jitaae platform. Details are described below.

How We Collect Information

jitaae collects information in the following ways:

• Directly from you during account registration and the verification process
• Automatically during your use of the platform
• Through cookies and similar technologies
• From third parties regarding transactions during payment processing
• Through identity verification services (KYC process)

How Your Information Is Used

jitaae uses the information collected for the following legitimate purposes. We never misuse your information or use it for unauthorised purposes.

What We Do Not Do

• We do not sell your personal information to third parties
• We do not share your information with third parties for marketing purposes without your consent
• We do not store your personal information unnecessarily
• We do not send your information directly to third-party advertisers without your permission

Cookies and Tracking Technologies

The jitaae platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help our platform deliver a better experience.

Types of Cookies We Use

Managing Cookies

You can disable or delete cookies by going to your browser settings. Keep in mind that disabling essential cookies may cause some important platform functions to not work properly. Cookie management steps differ between browsers, so please refer to your browser's help section.

Sharing Information with Third Parties

jitaae does not sell your personal information. However, in certain circumstances we may share limited information with trusted third parties. Those circumstances are clearly set out below.

• Payment Processors: The minimum information necessary to complete transactions through bKash, Nagad, and Rocket is shared.
• Identity Verification Services: As part of the KYC (Know Your Customer) process, information is shared with approved service providers to confirm your identity.
• Technology Service Providers: Cloud hosting, data analytics, and security service providers that operate the platform may access limited information under strict confidentiality agreements.
• Legal Obligations: Information may be provided in response to requests from government authorities as part of a court order or lawful legal process.
• Fraud Prevention: Limited information may be shared with security partners where necessary to detect and prevent fraudulent activity.
• Business Transfer: If jitaae undergoes a merger or acquisition in the future, information may be transferred to the relevant parties — while maintaining the terms of this policy.

How Your Information Is Kept Secure

jitaae follows industry-standard technologies and practices to protect your information. Our security measures are as follows:

Staff Training and Access Control

jitaae staff only have access to the information required for their work. All our staff operate under strict confidentiality agreements and receive regular data protection training.

However, no method of data transmission over the internet or electronic storage is one hundred percent secure. We therefore ask you to keep your password confidential and to notify our support team immediately if you notice any suspicious activity.

Data Retention Period

jitaae retains your personal information only for as long as it is necessary or legally required.

• Account Information: Retained while your account is active and for the legally required period after the account is closed.
• Transaction Records: Financial transaction information is retained for a specified period to meet legal and regulatory requirements.
• Gaming History: Records of gaming activity are kept as part of responsible gaming policy and for dispute resolution.
• KYC Information: Identity verification information may be retained for an extended period in accordance with regulatory requirements.
• Support Conversations: Records of live chat and email conversations are retained for a limited period to improve customer service quality.

Once the defined retention period has passed, your information is securely deleted or anonymised so that it can no longer be identified to you personally.

Your Rights Regarding Your Information

Every user registered with jitaae has the following rights over their personal information. Contact our support team to exercise these rights.

Protection of Minors

The jitaae platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor.

We apply an age verification process at the time of registration. If we become aware that a person has opened an account while under the age of 21, we will immediately close that account and delete the associated information.

If parents find out that their minor child has registered on jitaae, please contact our support team. We will take the necessary steps promptly.

Changes to the Privacy Policy

jitaae may update this privacy policy from time to time. The policy may be revised due to changes in the service, the introduction of new technology, or legal requirements.

• We will notify you before any significant changes — via email or through a notice on the platform.
• The updated policy will be considered effective from the date of publication.
• Continued use of the platform after changes have been made will be taken as your agreement to the new policy.
• If you do not agree with the updated policy, you may close your account.
• The "Last Updated" date at the top of this page always reflects the date of the most recent revision to the policy.

We recommend that you visit this page regularly so that you are always informed about the latest policy.

Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact our support team. We always take your privacy-related concerns seriously.